TBC GLOBAL

London, United Kingdom

Jon Burkhart started the world’s first blog dedicated solely to real-time marketing in 2010 and co-authored (with Grant Hunter) a book on real-time marketing called Newsjacking: The Urgent Genius of Real-time Advertising published by Thames & Hudson in April 2013. He builds real-time content labs in agencies  -- from designing the physical space to hiring staff to re-working approval processes. He also leads workshops for his own consultancy Real-time Content Labs and for British Design & Art Direction (D&AD). He's worked with clients like Adidas, Dove, Samsung, Sony and Philips and agencies like AKQA, Lean Mean Fighting Machine, iris, Cheil, Edelman, etc. 

HOW TO EXHILARATE YOUR CUSTOMER JOURNEY


 

Disney pioneered treating customers as guests by surprising them at every stage of the way, but there’s a good chance your client lags behind in the delight department. In this “Be More Walt” session, you’ll learn how surprising strategic storytelling adds a Dynamic Difference to your brand, bringing customers delight.